Choose to divert incoming calls to multiple phones consecutively, which means the first number in your chain will ring, and after a set period of time — typically 10 seconds — it will automatically transfer to the second number, and so on. Alternatively, choose multiple phones to ring simultaneously, in which case the first person to answer will be connected and all other phones will stop ringing.

1300 and 1800 numbers have their own voicemail service, with the ability to send email notifications including the call details and an audio recording of the message.

1300 and 1800 numbers can be paired with an Interactive Voice Response system, allowing the caller to choose where their call is directed to (e.g. “Press #1 for Accounts, #2 for Customer Service”).

Once activated, this feature will automatically email you with a caller’s detailers whenever a call is missed. If “consecutive ring” has been switched on, the notification will only be sent when the final number in the sequence fails to pick up.

Want calls originating in a certain state or postcode area, or on a certain day of the week or time of day, to be routed to a specific number? That’s easily done with 1300 or 1800 numbers.

Cut down on the volume of unwanted calls you receive by barring specific IP addresses or phone numbers, or a general range of numbers, such as those from overseas.

This useful feature gives the recipient a brief audio message to identify that this is a business call, such as: “This is a 1300 call.” Particularly helpful when calls are being routed to mobile phones.

Want to change your current routing setup? Do it quickly and easily via an online portal — ideal for when you’re heading to an important meeting and don’t want to be disturbed, or when someone is off sick or on annual leave.